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What To Check When You Can’t Connect

by | Jan 31, 2024 | All, tech tips, Tech-Tips | 0 comments


Mid section of woman using laptop with coffee on table in cafeteria

Working remotely is a trend that more and more companies are turning to when it comes to building their workforce. According to FlexJobs, 3.9 million U.S. employees work remotely. But with great power comes some pitfalls, as remote workers are solely reliant on technology to be productive. One of these pitfalls is difficulty accessing their company’s terminal server. Their term-a-what, you may ask? To explain it in “non-techy” terms, the terminal server gives employees the ability to work on business programs without being at the office. In this Tech Tip, we will share what we find to be the most common solution when serving our clients who cannot connect remotely.

Here’s a typical scenario: You just got home from work and want to make that last-minute change to your client’s profile. You turn on your computer and try to remote in, but Houston, we have a problem! It … is … not …. WORKING! Before you sound the alarms and go DEFCON 1, here’s what you can do.

Step 1: Verify you are “connected”
Check to see if you are connected to Wi-Fi or Ethernet

Internet Image

(This is an example. Network name will vary.)


Step 2: Verify whether you have access to any website.

You can check if your internet is working by opening any website — Bing.com or Google.com are easy options.


Step 3: If you can’t access any website, this means your internet is not working and you will not be able to work remotely. Your screen will appear as follows:

No Internet

Step 4: If your internet is down, try restarting your modem or wireless hotspot.

Step 5: If you are still unable to access any website, contact your internet service provider. If, on the other hand, you are able to surf the web but still can’t connect remotely to the terminal server, then it’s time to call in the pros, aka, your IT team.

If your company doesn’t have a team to turn to, contact us. We will be more than happy to give you a free consultation on your current IT needs.

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