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Case Study: Optimizing Local Logistics Company

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Never settle for mediocre when it comes to your business’s IT

Client Description

Case Study: How we supercharged security and productivity for ITS transportation | Varay Managed IT, El Paso & San Antonio, TXInternational Transportation Services, Inc. (ITS) is an El Paso based logistics company that takes pride in delivering quality international transportation services through technology-supported safety and innovative, value-added solutions.

The Challenge

Prior to working with Varay Managed IT, ITS had an offsite IT manager that serviced their account by accessing servers located offsite. ITS began to notice it took a disconcertingly long time for their service provider to detect and respond to system failures and glitches. Not only was this lack of conscientiousness annoying, but it also placed their entire system at dire risk.

“We were not protected against cyber threats or system breakdowns. We risked losing all of our data if the system crashed,” says Zayra Mendoza, director of business affairs for ITS.

A trustworthy IT service provider can protect you from cyber attacks | Varay Managed IT, El Paso & San Antonio, TXA catastrophic event like a system crash or malicious attack could have taken ITS off the road for good, but sometimes the day-to-day struggle of keeping everything organized also deserves to be addressed.

ITS knew there had to be more efficient ways to organize and communicate across their administration and their large team.

As these stressors built up, ITS knew that if they were going to maintain their industry reputation as leaders in innovation, it was time for a managed IT service provider who would go the extra mile to protect their data and help them stay organized.

Our Solution

We sat down and listened to ITS’ needs and challenges. Then we analyzed their system and identified some significant areas of vulnerability. Next, we created a plan to secure their data and boost their efficiency.

Here’s what we did:

  • Helped them migrate to Office 365 to supercharge productivity
  • Installed onsite servers
  • Took over systems administration and maintenance
  • Increased their layers of security against outside threats
  • Introduced them to the joys of having rapid, engaged customer service from a responsive IT service provider

Because we never just consider our work done and walk away, we also have regular consults and check-ins to make sure ITS is always performing with peak efficiency and security.

“With Varay we have sealed some of the gaping holes that made us vulnerable and outdated,” says Zayra.

The Results

We are pleased to say that ITS is now trucking along better than ever. They now can focus on providing excellent service to their customers because our stellar managed IT service is always just a tech support call away.

“Varay provides quick and reliable service to our problems and questions. We’re now protected against outside threats and system failures that cause permanent damage to productivity,” says Zayra.

ITS now enjoys:

  • Rapid, reliable IT support
  • Fast onsite server access
  • A secure, monitored network
  • Confidence in the strength of their cybersecurity
  • Instant organization and communication through Office 365
  • Regular guidance from IT experts

What You Need to Know About Microsoft 365

Migrating to Office 365 organizes your whole teamWhen our clients complain that they struggle to “stay on top of it all” and keep their team communications, collaboration, and day-to-day logistics organized, we recommend they consider migrating to Office 365.

Not only does Office 365 have several affordable subscription plans, they have spent years really honing in on what businesses need. The result is a sleek, user-friendly set of tools that all integrate with each other so you waste less time switching between tabs and apps. It’s so convenient to have all of your important notes, events, messages, and documents all on one dashboard. That convenience results in a boost in team productivity.

Don’t skimp when it comes to your cybersecurity or productivity

Varay isn’t a run-of-the-mill IT service provider. We will take the time to listen to your needs and create a scalable, customized plan to protect your organization as it grows. We can also supercharge your productivity with tools like Office 365.

If you’re considering replacing or purchasing major hardware like an onsite server, we invite you to take advantage of our preferred partner status with hardware vendors to get the better prices on equipment that will help you meet your goals.


Contact us today to schedule a free consultation and find out more about how Varay’s IT services can save you money and prevent wasted time.

Don’t have that much time? Take our 60 second IT Assessment to see where you can improve your IT.



Written by

Amanda at Varay


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